·       Designed and executed end-to-end mixed-methods UX research projects with Meta Reality Labs cross-functional partners to unblock decision points in VR technology innovation and prepared final reports for the Metaverse Hardware UXR Horizon team that powers a VR line of devices.

·       Drove strategic road mapping, study design, data collection, data analysis, reporting, and dissemination for the foundational hardware usability and new user experience (NUX) workstream of a high-priority concept VR prototype.

·       Developed a robust mixed-methods metric database, scalable user recruitment pipelines, and standardized testing protocols for a large-scale rolling research program to inform high-impact product decisions around functional fit, comfort, and ergonomics.

·       Contributed to product strategy for product comfort, fit, and wearability across the Meta VR device ecosystem.

·       Led digital product innovation by designing and executing high-impact, end-to-end research studies focused on building and testing a user-centered web-based product (impacting the lives of 10.7 million people living in the state of North Carolina) while collaborating closely with cross-functional teams and key stakeholders in an agile environment.

·       Utilized rigorous mixed-methods research and analytic approaches to deliver research findings effectively and efficiently to diverse audiences, including executing research sprints and creating actionable user journey maps, flow diagrams, service blueprints, research briefs, and other research outputs as needed.

·       Facilitated generative research data collection, usability testing, and workshops utilizing a human-centered approach to fuel product and service design outcomes with an eye toward business impact and strategy.

·       Led scientific innovation by designing and executing robust mixed-methods research studies (ranging from 1000 to 14000 participants) to generate novel data-driven business strategies, develop digital interventions, and evaluate the usability and effectiveness of the Roundglass Living app, including analysis of content, application features, and user behavior and perceptions across verticals using an outcomes-based approach.

·       Drove product and market fit research initiatives to influence business decision-making in the early stages of the product lifecycle and managed budgets, prioritization, and vendors to align a programmatic line of research to support B2B and B2C business goals.

·       Managed research databases by utilizing a range of tools and skillfully operating software platforms for data collection, analysis, and interpretation, including applying appropriate analytical techniques (e.g., thematic analysis, correlation, regression, factor analysis, ANOVA, HLM) and preparing internal and external deliverables (e.g., brief reports, presentations, scientific publications).

·       Collaborated directly with cross-functional teams (e.g., engineering, product, and marketing) to empirically investigate user experience data and enhance the deployment of Roundglass Living in real-world settings (e.g., workplace, college, and global).

·       Drove scientific discovery by conducting UX research studies (ranging from 100 to 1000 participants) to design and test innovative technologies to improve the mental health of adolescents and adults, including telemedicine technology, mobile apps, and texting interventions.

·       Analyzed quantitative and qualitative data from multiple sources, including A/B testing, usability testing, field studies, and randomized controlled trials, to enhance product experience, functionality, accessibility, and efficacy.

·       Co-led the execution of mixed-methods, user-centered studies for telemedicine technology in urban/rural children’s hospital settings in the Pacific Northwest and mobile application development in refugee camp settings in the Middle East, including surveys, interviews, and stakeholder group discussion facilitation.

·       Collaborated on multidisciplinary teams in domestic and international settings to design and conduct competitively funded digital mental health research in fast-moving, resource-restrictive settings.

·       Synthesized and disseminated research findings to internal stakeholders and scientific audiences through report writing.

·       Led scientific discovery by conducting a 7-year community participatory research study engaging stakeholders from non-profit organizations and seven resettled refugee communities, including tasks such as:

o   Conducted qualitative research using stakeholder interviews and focus groups to steer the design and implementation of a large-scale mixed-methods home visit study with refugees (N=180), enabled by a technology-equipped data collection van and tablet technology.

o   Responsible for study design, project management, neurocognitive testing, survey facilitation, interview and focus group facilitation, data management, qualitative and quantitative data analysis, and managing teams of bilingual interpreters, data collectors, and qualitative coders.

o   Led all data dissemination efforts in the form of report writing and presentations to internal stakeholders and scientific and lay audiences.

o   Achievements include acquiring 11 highly competitive grant mechanisms, including a National Institutes of Health predoctoral fellowship for national recognition of achievement in innovative research.

·       Assisted with a five-year longitudinal research study examining parents and children (N=1000) with chronic traumatic stress exposure, including tasks such as:

o   Responsible for A/B testing, neurocognitive testing, and data collection using biosensor hardware, tablet technology, and audio computer-assisted self-interview software (ACASI).

o   Managed a large team of coders to complete video-enabled behavioral coding data analysis.

o   Led quantitative analysis and data dissemination through report writing and presentations to scientific audiences.

·       Led a user-centered qualitative study (N=50) with key stakeholders in Cape Town, South Africa, focused on the accessibility of telehealth-delivered caregiver coaching intervention for autistic children. Responsible for study design, project coordination, interview and focus group facilitation, data management, data analysis, data dissemination, and managing a bilingual analytic coding team.

·       Led the development of report writing and data presentation to internal stakeholders and scientific audiences.

·       Led a UX research study piloting tablet technology to examine user preferences and satisfaction (N=1000) with multilingual service provision in a large, high-volume U.S. Citizenship and Immigration Services Office.

·       Analyzed qualitative and quantitative data and synthesized findings to disseminate results to federal government personnel and lay audiences.